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Scheduled Messages Not Sending

If you set up a campaign on Schedule Messages, IG Schedule Messages, or Skool Schedule Messages and nothing seems to be going out, walk through this list.

The two rules every campaign needs​

Before troubleshooting, confirm:

  1. Chrome must be open and Messenger Organizer must be logged in. The campaign runs in the background of your browser — if you close Chrome, sending pauses until you reopen it.
  2. You must be logged into Facebook / Instagram / Skool in the same browser. The extension uses your active session to send.

If either of those is wrong, fix it first.

"I created a campaign and nothing has happened"​

Fix order:

  1. Check the start time. A campaign set for 3pm won't send until 3pm.
  2. Check the campaign isn't paused. If its card offers Resume, it's paused. Click it.
  3. Check the sending hours and daily cap. Outside the hours you allowed, or once the day's cap is reached, the campaign waits. The page says so, and when the next message is due.
  4. Check for a red banner at the top of the page. If your automations were stopped, nothing sends until you press Resume automations. See Automations Stopped.
  5. Open Activity. If everyone is still Pending long after the start time, keep Chrome open for a few minutes; sending runs on a timer in the background. If it still doesn't move, reload the Schedule Messages page.

"Some messages send, others don't"​

Open Activity. Every message that didn't go shows Couldn't send with the reason. Common causes:

  • The person can't be messaged. Their account was deactivated, or they don't accept messages from you.
  • The chat didn't load in time. For someone you've never messaged, Facebook first shows an encryption "Continue" screen. Messenger Organizer gets past it, but a very slow connection can still time out.
  • Facebook or Instagram throttled your account. Messages going out too fast trigger rate limiting, and the campaign pauses itself.

Fix:

  1. Slow down the sending interval, and set a lower daily cap.
  2. Turn on Retry a message that could not be sent to try failed messages again automatically.
  3. Send to smaller folders for a few days while your account "cools off".

"All messages stopped halfway through"​

Most likely: Facebook or Instagram rate-limited your account, the daily cap was reached, or Chrome was closed.

Fix:

  1. Reload Facebook and confirm you can send a message by hand.
  2. If you can't (e.g. Facebook says "You're temporarily blocked"), wait 24 hours.
  3. If you can, resume the campaign from its card.

"The message looks weird / {name} wasn't replaced"​

Cause: the lead's name field is empty or the chat title has no first name.

Fix: fill in the blank names in your CRM, or write the message so it still reads well if the name is missing.

"I want to remove one person from a running campaign"​

  1. Open the campaign's Activity.
  2. Find the person.
  3. Click the remove (trash) icon on their row. They're skipped from then on.

"I want to delete the entire campaign"​

  1. On the campaign card, click the trash icon.
  2. Confirm. The campaign and its queue are removed. Messages already sent stay sent.

Pro tips to avoid problems​

  • Test on a 5-person folder first. Before messaging 1,000 leads, send to a folder of friends and confirm everything works end-to-end.
  • Add message variations or spintax. Sending one identical message to 500 people is what triggers spam detection.
  • Keep a gap of several minutes between messages on Facebook, and longer on Instagram and Skool.
  • Use background sending if the send window keeps interrupting your work.

Still stuck?​

Use the chat on this site, or email landon@messengerorganizer.com, with:

  • A screenshot of the campaign card and its Activity.
  • The platform (Facebook / Instagram / Skool).
  • Approximately how many messages have sent vs. are pending.

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