Scheduled Messages Not Sending

If you set up a campaign on Schedule Messages, IG Schedule Messages, or Skool Schedule Messages and nothing seems to be going out, walk through this list.

The two rules every campaign needs

Before troubleshooting, confirm:

1. Chrome must be open and Messenger Organizer must be logged in. The campaign runs in the background of your browser — if you close Chrome, sending pauses until you reopen it.
2. You must be logged into Facebook / Instagram / Skool in the same browser. The extension uses your active session to send.

If either of those is wrong, fix it first.

"I created a campaign and nothing has happened"

Fix order:

1. Check the schedule time. A campaign set for 3pm won't send until 3pm. Look at the Schedule Time on the campaign card.
2. Check the page header for the current interval. It should show "Current interval: 6 mins" (or whatever you set). If it shows ---, the alarm didn't register — click Repair.
3. Check the Pause button. If it says Resume, the queue is paused — click it to resume.
4. Click the eye icon on the campaign card to see the queue. If everyone shows "Pending" and the schedule time has passed, click Repair at the top of the page.

What does "Repair" do?

The Repair button safely restarts the extension's background worker. It doesn't lose any campaigns or leads — it just re-registers the alarm that fires on each interval.

After clicking Repair:

• Confirm the prompt.
• The page reopens.
• The campaign should resume on the next interval.

"Some messages send, others don't"

Common causes:

• The chat thread doesn't exist yet. If the lead was imported from CSV and you've never messaged them, the system has to open a fresh DM — Facebook sometimes blocks fresh DMs to non-friends.
• The lead deactivated their account. Their card flips to a "failed" state in the queue.
• Facebook/Instagram throttled the account. Messages going out too fast trigger rate limiting.

Fix:

1. Slow down the sending interval to the default (~6 minutes).
2. Tick Skip Safe Delay OFF (so the auto-pause every 50 messages is enforced).
3. Send to smaller folders for a few days while your account "cools off".

"All messages stopped halfway through"

Most likely: Facebook/Instagram rate-limited your account, or the browser was closed.

Fix:

1. Reload the platform tab and confirm you can manually send a message.
2. If you can't (e.g. Facebook says "You're temporarily blocked"), wait 24 hours.
3. If you can, click Repair in Schedule Messages and let the campaign continue.

"The message looks weird / {name} wasn't replaced"

Cause: the lead's name field is empty or the chat title has no first name.

Fix: edit the template to handle the missing-name case — e.g. "Hey {name}, hope you're well!" still reads okay if {name} is empty. Or sort your CRM by name and re-import any rows where the name is blank.

"I want to remove one person from a running campaign"

1. Click the eye icon on the campaign card to flip it.
2. Find the person in the queue.
3. Click the trash icon next to their name.
4. They're skipped on the next send.

"I want to delete the entire campaign"

1. On the campaign card, click the red trash icon in the top right.
2. Confirm. The campaign and its queue are removed.

Pro tips to avoid problems

• Test on a 5-person folder first. Before broadcasting to 1,000 leads, send to a folder of friends and confirm everything works end-to-end.
• Use 3–4 template variants. Sending one identical message to 500 people is what triggers spam detection.
• Stay near the default interval. ~6 minutes for Facebook, slightly slower for Instagram and Skool.
• Don't run multiple aggressive campaigns at once on the same platform — they share the same interval timer.

Still stuck?

Email landon@messengerorganizer.com with:

• A screenshot of the campaign card (front and back).
• The platform (Facebook / Instagram / Skool).
• Approximately how many messages have sent vs. are pending.