Installation Issues

If you just installed Messenger Organizer and something isn't working, these are the most common fixes — in the order to try them.

"I installed the extension but I don't see anything new on Facebook / Instagram / Skool"

Most common cause: you didn't reload the open tabs after installing.

Fix:

1. Close every Facebook, Instagram, and Skool tab you have open.
2. Reopen them.
3. The Messenger Organizer overlay should now appear.

If that doesn't work:

• Click the puzzle piece icon in Chrome's toolbar — confirm Messenger Organizer is listed.
• Pin it to the toolbar so the icon is always visible.

"I can't find the extension icon"

Fix:

1. Click the puzzle piece icon in Chrome's toolbar (top right).
2. Find Messenger Organizer in the list.
3. Click the pin icon next to it. It now stays in the toolbar permanently.

"The extension installed but won't let me log in"

Most common cause: you haven't created an account yet.

Fix:

1. Go to messengerorganizer.com.
2. Click Start Your FREE 14-Day Trial.
3. Complete the signup with the same email you'll use in the extension.
4. Open the extension popup again and log in with those credentials.

"Account registration failed"

• ✅ Use a real email address (the system sends a verification email).
• ✅ Check your spam folder for the verification email.
• ✅ Try a different email if your primary one is rejected.
• ✅ Email landon@messengerorganizer.com if it still fails.

"Chrome keeps asking for permissions repeatedly"

Fix:

1. Go to chrome://extensions/.
2. Find Messenger Organizer.
3. Click Details.
4. Make sure all permissions are granted (Storage, Notifications, Identity, Clipboard).
5. If the loop continues, toggle the extension off and back on.
6. If it still loops, uninstall and reinstall from the Chrome Web Store.

"It worked yesterday, doesn't work today"

Usually a Chrome update or a Facebook UI change.

Fix:

1. Update Chrome to the latest version (chrome://settings/help).
2. Reload your tabs.
3. If only one feature is broken, screenshot it and email support — Facebook/Instagram changes their UI weekly and we ship fixes fast.

"Which browsers does it work on?"

• ✅ Google Chrome — full support.
• ❌ Firefox, Safari, Edge — not supported.

If you're on Edge or Brave, install Chrome and use it there.

Still stuck?

Email landon@messengerorganizer.com with:

• A screenshot of what you see (or don't see).
• The Chrome version (chrome://settings/help).
• The email you registered with.

We typically respond within 24 hours on business days.