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Sync & Data Issues

If your folders, leads, or notes look different on different devices — or seem to have disappeared — this guide gets your data back.

How sync actually works​

  • Folders, leads, notes, tags, and templates are stored in your account, not just in the browser.
  • Every change saves locally first, then pushes to the cloud.
  • When you log in on another computer, you have to pull from the cloud once to bring everything down.

"I logged in on a new computer and my folders are missing"​

Fix:

  1. Click the Messenger Organizer icon in your toolbar (the popup).
  2. Find the Sync Leads Data From Cloud button.
  3. Click it. Wait until it finishes — you'll see a confirmation.
  4. Reload your dashboard / Messenger tabs.

This is the standard "I'm on a new device" first step.

"I changed something on Computer A but Computer B doesn't show it"​

Fix:

  1. On Computer B, click the popup → Sync Leads Data From Cloud.
  2. Reload the dashboard.

If a change still hasn't propagated:

  • Check your internet connection on Computer A.
  • Confirm both machines are signed into the exact same Messenger Organizer account (same email).

"My folders look right but a few leads are missing"​

Possible causes:

  • The leads were tagged just before a connection drop and didn't push.
  • A teammate (on a Team plan) deleted them.

Fix:

  1. Re-sync from the popup.
  2. Check Uncategorized — if a folder was deleted, leads land there.
  3. Search the dashboard search bar for the missing person's name.
  4. Email support if they truly are gone — we keep cloud backups and can usually restore.

"I have duplicate folders / duplicate leads"​

Fix:

  1. Open the Folders dashboard.
  2. Delete the duplicate folder you don't want. Leads inside fall back to Uncategorized.
  3. For duplicate leads, open the CRM table, sort by name, and use the trash icon to remove the duplicate row.

"I see 'syncing...' forever"​

Fix:

  1. Reload the dashboard.
  2. Confirm you have internet (open another tab, load any site).
  3. Log out from the popup, log back in.
  4. If it persists, email support — we can check the server-side state of your account.

Backing up your data manually​

Even with cloud sync, a manual backup is good practice — especially before major changes.

  1. Click the Messenger Organizer popup icon.
  2. Click Download JSON under the Data Management section.
  3. Save the file somewhere safe (Dropbox, Google Drive, etc.).

To restore from a backup:

  1. Click the popup icon.
  2. Click Upload Backup.
  3. Pick the JSON file. Confirm — your CRM is restored to that snapshot.

Tip: Run a backup before deleting folders, before connecting/disconnecting integrations, and before changing your account email.

"I want to export everything to a spreadsheet"​

  • Open any CRM tab (Facebook / Instagram / Skool).
  • Click Export to CSV or Export to Google Sheet above the table.

That gives you a flat copy of your CRM in spreadsheet form.

Still stuck?​

Email landon@messengerorganizer.com with:

  • The email on your account.
  • The approximate date and time the data went missing.
  • A short description of what you expected vs. what you see.

We can check server-side backups in most cases.

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