Automations Stopped
If you see a banner that starts with Automations stopped., Messenger Organizer has stopped everything that sends on its own. It tells you why, and since when.
What stops
Schedule Messaging on Facebook, Instagram and Skool, Sequences, Comment Automation, Bulk Friend Requests, Friend Request Responder, Welcome new friends, Birthday Greeter and Group Organizer welcome messages.
Your leads, folders, notes and campaigns are all kept. Nothing is deleted, and you can still use everything else.
Why it happens
Before each automation sends, Messenger Organizer checks your account. Automations stop within about five minutes, even if your computer was left running, when:
- Your password changed, or your sign-in expired. The banner says you're signed out. Click Sign in, then Resume automations.
- Your plan no longer includes a feature. For example, after a downgrade from Platinum. Only the features your plan doesn't include stop. Upgrade, or turn those automations off.
- Our support team stopped them at your request. For example, if you told us a campaign was messaging the wrong people while you were away. Contact support when you're ready, and press Resume automations after we've allowed it again.
Starting again
Nothing restarts on its own. Before you resume:
- Check what was running: open each campaign, sequence or rule and make sure it should still send.
- Pause anything you don't want to go out.
- Click Resume automations in the banner. Messenger Organizer checks your account again. If the cause is still there, the banner tells you what's left to do.
Need help? Use the chat on this site or see Contact Support.
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