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Unread Messages

Unread Messages - Messenger Organizer
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Catching up on missed messages is critical for customer support and sales. Instead of scrolling randomly through your Facebook inbox, the Unread Messages dashboard surfaces everything that needs your attention.

Catching Up on Conversations​

  1. Go to Unread Messages
    • Click Unread Messages in the sidebar, under Messaging.
  2. Sync Your Conversations
    • Click Sync unread conversations. A Messenger tab opens, switches to Messenger's own Unread filter, reads everything still waiting on you, and closes on its own. Leave it alone until it does.
    • This page fills in by itself. You don't need to refresh it.
  3. Read the banner
    • Green, with a count: that's everything Messenger had waiting.
    • Red: the scan couldn't run, for example because Messenger didn't load or you're signed out. It says which part failed. Fix it in Messenger, then press Scan again. Your saved list is left as it was.
    • The page only says you have no unread conversations when Messenger's own Unread filter came back empty.
  4. Find the right conversation
    • Search by name, folder or last message, and use the All / Name / Folder / Message pills to narrow what you search. The folder dropdown shows a single folder.
  5. Reply
    • Use the open icon on a row to open that conversation on Facebook in a new tab. Group chats are marked with a group icon.
  6. Clear the Queue
    • Once you've replied, remove a conversation with the trash icon, or use Clear List to empty the list. This never deletes the chat itself.

Tip: sync at the start of each day to catch every reply.

Next Steps: If you own a Facebook group, explore the Groups Organizer.

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