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Inactive Friends

Inactive Friends Finder (FB)
Works on:

Facebook limits you to 5,000 friends. If you use Facebook for business, every spot on that friends list is valuable real estate. The Inactive Friends tool finds the people who haven't interacted with you in a long time, so you can re-open the conversation or make room for new connections. It's on the Plus and Platinum plans.

Finding Inactive Connections​

  1. Open the Inactive Friends Tool
    • Click Inactive Friends in the sidebar, under CRM & Leads.
  2. Choose a period and a list
    • Pick how far back to look, for example 3 months. A longer period flags only the most inactive people.
    • Choose whether to check your Friends or your Followers.
  3. Scan
    • Click Sync Friends. Messenger opens in a new tab and reads your chats back to the start of that period. Leave the tab open; it closes on its own.
    • Someone is flagged as inactive only if there was no message, post comment or post reaction from them in that period.
    • It works with professional mode turned on, and with end-to-end encrypted chats.
  4. Review before you remove anyone
    • The Last Message, Last Post Comment and Last Post Reaction columns show exactly why each person was flagged.
    • Archived chats aren't read, so check anyone you're unsure about.
  5. Unfriend in bulk
    • Tick the people you're sure about and click Unfriend Selected. A small Facebook window opens for each person to complete it. Let each one finish on its own.
    • Clear All only empties this list. It never unfriends anyone.

If a scan can't finish, for example because you're signed out of Facebook or Messenger didn't load, the page tells you why instead of showing an empty list. Fix the cause and scan again.

Next Steps: Once you've cleaned your list, it's time to organize the leads you do want to talk to in Folders.

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